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Why does Youtube display text in Chinese?

  • 4 replies
  • 1 has this problem
  • 19 views
  • Last reply by daveg56313

daveg56313
daveg56313
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Youtube pages viewed in Firefox (36.0.1) on my Mac Mini running OSX 10.9.5 display some, but not all, of the text in Chinese. Pages display correctly in Safari and Chrome. I have reinstalled and refreshed Firefox with no change.

Changing View/Character Encoding to Western changes the display to English characters, but the words are gibberish.

See attached screenshots.

Youtube pages viewed in Firefox (36.0.1) on my Mac Mini running OSX 10.9.5 display some, but not all, of the text in Chinese. Pages display correctly in Safari and Chrome. I have reinstalled and refreshed Firefox with no change. Changing View/Character Encoding to Western changes the display to English characters, but the words are gibberish. See attached screenshots.
Attached screenshots

Chosen solution

It is the second screenshot that shows the wrong encoding. I missed that that screenshot was when you switched to Western, so that is to be expected.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Read this answer in context 👍 0

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That looks like an encoding issue where Unicode text is displayed as an 8-bit (Western or Windows) encoding.

You can check the currently used encoding and make sure the Unicode is selected.

  • View > Character Encoding

You can also check for corrupted and duplicate fonts and other font issues:

daveg56313
daveg56313 Question owner
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With View/Character Encoding set to Unicode we get the Chinese characters.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

It is the second screenshot that shows the wrong encoding. I missed that that screenshot was when you switched to Western, so that is to be expected.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
daveg56313
daveg56313 Question owner
more options

That fixed it. I removed all Cookies.

Thanks for your help.