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Firefox crashes

  • 5 replies
  • 4 have this problem
  • 13 views
  • Last reply by cor-el

gred22
gred22
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upgraded firefox and it crashes as soon as started with a profile picked. Waited to upgrade to next version, still crashes. Removed firefox and its folder in programs, reinstalled v37 and still have the same problem - window comes up to select a profile then the crash window appears.

upgraded firefox and it crashes as soon as started with a profile picked. Waited to upgrade to next version, still crashes. Removed firefox and its folder in programs, reinstalled v37 and still have the same problem - window comes up to select a profile then the crash window appears.

All Replies (5)

Deepak Jain
Deepak Jain
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

gred22
gred22 Question owner
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here are the last five error log ID's -

Crash ID: bp-0c50e015-68a5-4182-bc68-c27b42150405 Crash ID: bp-ec8ac62b-11ea-46f5-975c-829072150405 Crash ID: bp-f4fdc3b3-6043-4d1a-a678-221a02150405 Crash ID: bp-e2a40094-2870-4531-8014-04adf2150405 Crash ID: bp-d31d9056-8c42-4440-a4b1-7c8e62150405

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

gred22
gred22 Question owner
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This is not an option. Firefox comes up with the select profile window, then crashes with the error message - and there is no option to do anything within firefox. I have tried creating a new profile, but it does the same thing no matter what profile is selected or created.

Thanks for everyone's efforts to help me.

Modified by gred22

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.