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Unable to save passwords, it used to and I have over 70 saved but chk box for saving PW is grayed out!

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

LacyRonald
LacyRonald
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I have been using Firefox for years and already have many passwords saved. However, one of the recent updates it stopped working to SAVE new passwords. The old ones still work though.

If I go into >Options >Security the CHECK BOX for saving passwords is grayed out. I went in to Add-ons and either Disabled or uninstalled all new add-ons, and looked for the "Remember Passwords" that someone mentioned and I do not have that installed but STILL it will not save any new passwords??

I have been using Firefox for years and already have many passwords saved. However, one of the recent updates it stopped working to SAVE new passwords. The old ones still work though. If I go into >Options >Security the CHECK BOX for saving passwords is grayed out. I went in to Add-ons and either Disabled or uninstalled all new add-ons, and looked for the "Remember Passwords" that someone mentioned and I do not have that installed but STILL it will not save any new passwords??

All Replies (1)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

The "Remember Password" extension that shows in the System Details list has been reported to cause issues with the passwords disappearing, so if you have this extension then remove (uninstall) it.