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crashes

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by guigs

danpbphoto
danpbphoto
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Ever since updating to ver 37.0.1 FF crashes 2-3 a day...when trying to get crash reports per Mozilla way..yahoo comes up in address bar(about:crashes) with no reports. 


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   version37.0.1
   time open17903 min
   last crash4/11/2015
   bookmarks18

This Month 

   time open1112 min
   application crashes8
Ever since updating to ver 37.0.1 FF crashes 2-3 a day...when trying to get crash reports per Mozilla way..yahoo comes up in address bar(about:crashes) with no reports. Firefox Health Report Raw Data Get insights and performance information about your version of Firefox. Learn more... Privacy Policy Data Sharing OFF You've chosen to stop sharing data with Mozilla, but you'll still be able to see how your browser is performing. Your Health Report data will also be removed from Mozilla's servers. Learn more in our privacy policy. You've chosen to share your data with Mozilla from time to time. Thanks for being part of our mission to build a brighter future for the Web. Learn how we handle your data in our privacy policy. Vital Stats version37.0.1 time open17903 min last crash4/11/2015 bookmarks18 This Month time open1112 min application crashes8

All Replies (6)

guigs
guigs
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

See:

You can check if it helps to start Firefox in Safe Mode by holding down the Shift/Options key.

You can set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page to check for issues caused by plugins.

danpbphoto
danpbphoto Question owner
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Last 3 from yesterday and today.. Submitted Crash Reports Report ID Date Submitted bp-9a166221-6f13-4873-a9b1-310972150412 4/12/2015 12:01 PM bp-06a481c4-82ef-4aad-b04a-d925f2150411 4/11/2015 11:50 AM bp-22796afd-2263-45aa-9b7b-7557a2150411 4/11/2015 10:09 AM

All computers affected. Running Windows XP and Win 7 and 8. Not just 1 same computer

Modified by danpbphoto

danpbphoto
danpbphoto Question owner
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cor-el see above

danpbphoto
danpbphoto Question owner
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Different computer..same crash problem..running different O/S Submitted Crash Reports Report ID Date Submitted bp-403fda8a-9f99-458f-86e4-c32962150413 4/13/2015 8:20 AM bp-db7cac46-d50c-4c37-baaa-1edaf2150409 4/9/2015 1:23 PM

guigs
guigs
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This computer has an older version of Flash installed and older version of Firefox 34.0.5. as Gijs already mentioned in the bug you filed.

If there is a chance today to see if it will crash in Safe Mode (holding shift while clicking on the icon to start), with extensions disabled (in about:addons all of the extensions set to "Never Activate")as well as in a new profile (Profile Manager - Create, remove or switch Firefox profiles), all tested separately, these are the crash reports that would be most useful.

Modified by guigs