Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why is 'send' greyed out

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by christ1

asammodels
asammodels
more options

My mail has been working perfectly till today. I was sending an email, but cancelled it before it finished. Now the ' send ' button is greyed out. It is there if I reply to mail, but not for new mail

I have reinstalled, run without add ons, and it is still greyed out. Any help greatly appreciated.

Thank You

My mail has been working perfectly till today. I was sending an email, but cancelled it before it finished. Now the ' send ' button is greyed out. It is there if I reply to mail, but not for new mail I have reinstalled, run without add ons, and it is still greyed out. Any help greatly appreciated. Thank You

All Replies (3)

user01229325
user01229325
more options

Send is not active until you enter something is an address field. When you reply the field is filled in when the write window opens.

asammodels
asammodels Question owner
more options

Still greyed out when address is entered. But thank you for reply.

christ1
christ1
  • Top 25 Contributor
more options

Make sure your Thunderbird is in 'online' state. http://kb.mozillazine.org/Outbox#Online_and_offline_states