This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why will Mozilla not unload when asked

  • 5 replies
  • 2 have this problem
  • 4 views
  • Last reply by FredMcD

LynneL
LynneL
more options

My laptop was running slow so uninstalled Firefox, but one program is still there with a date of 6th April and it won't uninstall why not?

Mozilla firefox 37.0

MY printer has stopped working because of this, so Firefox please sort.

My laptop was running slow so uninstalled Firefox, but one program is still there with a date of 6th April and it won't uninstall why not? Mozilla firefox 37.0 MY printer has stopped working because of this, so Firefox please sort.

All Replies (5)

user633449
user633449
more options

Firefox being installed on your computer won't make your printer stop working, can you please elaborate on what your problem with Firefox is?

LynneL
LynneL Question owner
more options

Tyler Downer said

Firefox being installed on your computer won't make your printer stop working, can you please elaborate on what your problem with Firefox is?
LynneL
LynneL Question owner
more options

Tyler Downer said

Firefox being installed on your computer won't make your printer stop working, can you please elaborate on what your problem with Firefox is?
LynneL
LynneL Question owner
more options

I need to know how to unload an unnecessary file on my laptop that will not uninstall. Why is Mozilla firefox 37 not uninstalling when requested?

Does this mean that it's a bad idea to download Mozilla in the first instance as you can't get ride of it?

Help would be much appreciated to solve this

FredMcD
FredMcD
more options

This could be because of another program on your system. Did you get your Firefox from Mozilla.org ?

Start your Computer in safe mode.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Using your file browser, open the Programs folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Remove Mozilla or Firefox ANYTHING.

After, restart the computer normally. Use it normally (other than Firefox). Are there any problems?

Download Firefox Full Installer For All languages And Systems {web link}