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can't receive emails

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

wobler
wobler
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Hello I haven't received an email since the 5th April through Firefox. My preferred browser. But I can through Internet Explorer. Who I don't like. My emails are through Talk Talk. I've tried quite a bit of trouble shooting advice and complained to TalkTalk several times, who told me if I can receive them through IE it's not their fault. Can anyone help. Thanks Edward272

Hello I haven't received an email since the 5th April through Firefox. My preferred browser. But I can through Internet Explorer. Who I don't like. My emails are through Talk Talk. I've tried quite a bit of trouble shooting advice and complained to TalkTalk several times, who told me if I can receive them through IE it's not their fault. Can anyone help. Thanks Edward272

All Replies (1)

FredMcD
FredMcD
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Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 17.0 r0 Shockwave Flash 11.8 r800

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 17.0.0.169
https://www.adobe.com/products/flashplayer/distribution3.html

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.