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Thunderbird opens in Windows 8.1 then stops responding. Why?

  • 3 replies
  • 3 have this problem
  • 3 views
  • Last reply by christ1

foulanchor
foulanchor
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I cannot use Thunderbird and have reverted to Windows Live Mail which I hate. I can open Thunderbird. It will show any new emails but if I attempt to click on any thing else the program stops responding. I have tried to uninstall without success so that I can try a new download - equally without success. Anyone out there can help please? I'm running Windows 8.1 on a HP 64 bit All-in-one.

I cannot use Thunderbird and have reverted to Windows Live Mail which I hate. I can open Thunderbird. It will show any new emails but if I attempt to click on any thing else the program stops responding. I have tried to uninstall without success so that I can try a new download - equally without success. Anyone out there can help please? I'm running Windows 8.1 on a HP 64 bit All-in-one.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

foulanchor
foulanchor Question owner
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Hi, current anti-virus is AVG Internet Protection Premium and Antimalwarebytes.

christ1
christ1
  • Top 25 Contributor
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Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?