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A Gandi box pops up; can't access my email at all. Please help.

  • 2 replies
  • 4 have this problem
  • 5 views
  • Last reply by Rich9999

Rich9999
Rich9999
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A Gandi box has mysteriously popped up in my other computer whenever I try to open Thunderbird. The Gandi box won't let me access my emails, even when I say go my regular email. Gandi then goes to create a new account box. Weird. I want . . . and need . . . my old email system back, i.e., Thunderbird. Please tell me how I can fix this problem. Thank you. R. King

A Gandi box has mysteriously popped up in my other computer whenever I try to open Thunderbird. The Gandi box won't let me access my emails, even when I say go my regular email. Gandi then goes to create a new account box. Weird. I want . . . and need . . . my old email system back, i.e., Thunderbird. Please tell me how I can fix this problem. Thank you. R. King

All Replies (2)

user01229325
user01229325
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http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Rich9999
Rich9999 Question owner
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I tried to follow the information to fix the problem but, frankly, it was very confusing - sending me to this link and that link and then another link. I even created a new profile in Firefox after transferring all my Thunderbird files to a new location but when I opened Firefox again I had lost all my bookmarks but no Thunderbird email.

I deeply appreciate your help. I need to get my emails back. Is there any way you can simply the process step by step?

Thank you for your much needed help.

R. King