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Practice Fusion EMR is unusable in Firefox running on Mac OSX.10.x

  • 3 replies
  • 1 has this problem
  • 16 views
  • Last reply by bpressmd

bpressmd
bpressmd
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I am using an electronic medical record (Practice Fusion) that has developed a puzzling problem when used with Yosemite. In 3 Macs of varying ages and capabilities, Practice Fusion (when used in Firefox) notes the number of patients in my practice but where they are supposed to be listed, there is only a blank field. I have attached a screenshot showing this. This, obviously, makes this software (which I have used in Firefox on Macs since 2011) unusable.

It works perfectly, however, in Chrome and Safari. More interestingly, it also works perfectly in Firefox on older Mac operating systems (through OS 10.9.) I have contacted Practice Fusion about this and they have not been able to reproduce the problem.

Any advice appreciated. Firefox has been my preferred browser for a number of years and this is the first problem of this sort I have run into...I now have to use Chrome and would rather switch back to Firefox.

Thanks!

Barry Press

I am using an electronic medical record (Practice Fusion) that has developed a puzzling problem when used with Yosemite. In 3 Macs of varying ages and capabilities, Practice Fusion (when used in Firefox) notes the number of patients in my practice but where they are supposed to be listed, there is only a blank field. I have attached a screenshot showing this. This, obviously, makes this software (which I have used in Firefox on Macs since 2011) unusable. It works perfectly, however, in Chrome and Safari. More interestingly, it also works perfectly in Firefox on older Mac operating systems (through OS 10.9.) I have contacted Practice Fusion about this and they have not been able to reproduce the problem. Any advice appreciated. Firefox has been my preferred browser for a number of years and this is the first problem of this sort I have run into...I now have to use Chrome and would rather switch back to Firefox. Thanks! Barry Press
Attached screenshots

All Replies (3)

user633449
user633449
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Are you using the same version of Firefox on those older macs?

If you are and it works, then it's possible your Firefox profile is corrupted. Try a Firefox refresh. Refresh Firefox - reset add-ons and settings

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Does it make any difference if you reduce the zoom level on the page (you can use the "-" button on the menu or probably Command- on the keyboard)?

To try to get a sense of whether this is a display issue or a data retrieval issue, could you try to view the HTML of the blank area? On Windows, it's on the right-click context menu, which may be Ctrl+click on Mac, then "Inspect Element (Q)". That should open the Inspector in the lower part of the tab and highlight the HTML in the clicked area. It may be a little hard to read, but do you see patient data there?

bpressmd
bpressmd Question owner
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Thanks for the quick replies! 1. I am using the same version of Firefox (37.0.2) and Yosemite (10.10.3) on all 3 computers...it doesn't work on any of them.

2. Zoom level change: no difference Inspect Element: no patient data there.

BP