This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why can't we use our financial institutions' Websites?

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

NLarson
NLarson
more options

When we try to access USAA, we get this: ++++++++++++++++++++++++++++++++++++++++++++++++++++ This Connection is Untrusted

You have asked Firefox to connect securely to usaa.com, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate.

usaa.com uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown.

(Error code: sec_error_unknown_issuer) ++++++++++++++++++++++++++++++++++++++++++++++++++++ When we contacted USAA about a similar (or identical) problem before, they assured us their certificates are always current.

We need to use the Website!

When we try to access USAA, we get this: ++++++++++++++++++++++++++++++++++++++++++++++++++++ This Connection is Untrusted You have asked Firefox to connect securely to usaa.com, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified. What Should I Do? If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate. usaa.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. (Error code: sec_error_unknown_issuer) ++++++++++++++++++++++++++++++++++++++++++++++++++++ When we contacted USAA about a similar (or identical) problem before, they assured us their certificates are always current. We need to use the Website!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open this chrome URI by pasting or typing this URI in the location/address bar to open the "Add Security Exception" window and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field type/paste the URL of the website

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

Check who is the issuer of the certificate. You can inspect more details like the certificate chain in Details tab of the Certificate Viewer.