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After watching Netflix for 1 minutes computer screen goes white.

  • 1 reply
  • 2 have this problem
  • 14 views
  • Last reply by FredMcD

bjennings
bjennings
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After watching Netflix for a last 30 seconds to a minute my whole computer screen goes white and then restarts itself and asks me to type in my password. After that screen my icon and name are on the screen with a bar below it which looks like its trying to load or update possibly. After this screen my computer goes back to the desktop like normal. This only happens when i use Firefox (38.0.1). I have tried watching Netflix in Safari and it works just fine there. Its weird that this is effecting my whole computer.

After watching Netflix for a last 30 seconds to a minute my whole computer screen goes white and then restarts itself and asks me to type in my password. After that screen my icon and name are on the screen with a bar below it which looks like its trying to load or update possibly. After this screen my computer goes back to the desktop like normal. This only happens when i use Firefox (38.0.1). I have tried watching Netflix in Safari and it works just fine there. Its weird that this is effecting my whole computer.

All Replies (1)

FredMcD
FredMcD
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First, lets check with this;

http://www.clamxav.com/ free malware scanner for Mac OS X https://discussions.apple.com/docs/DOC-3291

Update your Flash Player Version 17.0.0.188
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?