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Random but consistent firefox crash - GraphicsCriticalError

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by user293

alecg
alecg
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I can't find much info on this error type. I'm struggling with why my browser keeps crashing. I'm running an HTML / javascript locally which interfaces with a webcam and I can go an hour or 3 days, but eventually the browser crashes. Crashlog shown below. Any help on this would be very much appreciated!

AdapterDeviceID: 0x6828 AdapterDriverVersion: 14.202.1002.0 AdapterSubsysID: 24c0102b AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.1 AvailablePageFile: 31118917632 AvailablePhysicalMemory: 14771634176 AvailableVirtualMemory: 3054575616 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 45940736 BreakpadReserveSize: 67108864 BuildID: 20150513174244 CrashTime: 1432835023 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1]: [D2D1.1] 1CreateBitmap failure Size(160,90) Code: 0x8899000c|[21][GFX1]: [D2D1.1] 1CreateBitmap failure Size(160,90) Code: 0x8899000c|[17][GFX1]: Failed to create software bitmap: Size(160,90) Code: 0x8899000c|[18][GFX1]: [D2D1.1] 1CreateBitmap failure Size(160,90) Code: 0x8899000c|[19][GFX1]: [D2D1.1] 4CreateBitmap failure Size(640,480) Code: 0x8899000c|[20][GFX1]: Failed to create software bitmap: Size(160,90) Code: 0x8899000c InstallTime: 1432319757 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6828, AdapterSubsysID: 24c0102b, AdapterDriverVersion: 14.202.1002.0 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 149309 StartupTime: 1432699178 SystemMemoryUsePercentage: 13 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 34235060224 TotalPhysicalMemory: 17118478336 TotalVirtualMemory: 4294836224 URL: file:///C:/Users/Admin/Desktop/GOL%205-26-15/cam1.html Vendor: Mozilla Version: 38.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I can't find much info on this error type. I'm struggling with why my browser keeps crashing. I'm running an HTML / javascript locally which interfaces with a webcam and I can go an hour or 3 days, but eventually the browser crashes. Crashlog shown below. Any help on this would be very much appreciated! AdapterDeviceID: 0x6828 AdapterDriverVersion: 14.202.1002.0 AdapterSubsysID: 24c0102b AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.1 AvailablePageFile: 31118917632 AvailablePhysicalMemory: 14771634176 AvailableVirtualMemory: 3054575616 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 45940736 BreakpadReserveSize: 67108864 BuildID: 20150513174244 CrashTime: 1432835023 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1]: [D2D1.1] 1CreateBitmap failure Size(160,90) Code: 0x8899000c|[21][GFX1]: [D2D1.1] 1CreateBitmap failure Size(160,90) Code: 0x8899000c|[17][GFX1]: Failed to create software bitmap: Size(160,90) Code: 0x8899000c|[18][GFX1]: [D2D1.1] 1CreateBitmap failure Size(160,90) Code: 0x8899000c|[19][GFX1]: [D2D1.1] 4CreateBitmap failure Size(640,480) Code: 0x8899000c|[20][GFX1]: Failed to create software bitmap: Size(160,90) Code: 0x8899000c InstallTime: 1432319757 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6828, AdapterSubsysID: 24c0102b, AdapterDriverVersion: 14.202.1002.0 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 149309 StartupTime: 1432699178 SystemMemoryUsePercentage: 13 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 34235060224 TotalPhysicalMemory: 17118478336 TotalVirtualMemory: 4294836224 URL: file:///C:/Users/Admin/Desktop/GOL%205-26-15/cam1.html Vendor: Mozilla Version: 38.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (3)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

alecg
alecg Question owner
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bp-f43c652e-f401-4d3c-afa6-024022150529 5/28/2015 7:58 PM bp-6ef0f72c-c3a8-41cd-a0f4-247142150528 5/28/2015 3:19 PM bp-0800591a-f31c-4c41-8493-8309f2150527 5/26/2015 9:08 PM bp-83b0133b-6e85-4fac-81bc-c0bcf2150526 5/26/2015 5:03 PM bp-bc8c2375-9674-426e-8779-409832150526 5/26/2015 9:00 AM bp-4b59eb24-25e5-4cdb-a6fe-d44ba2150522 5/22/2015 1:35 PM bp-cd8dd585-40a2-434d-ae94-ed5582150508 5/8/2015 10:09 AM bp-ea5a068d-c22b-4c6b-9934-a9b552150508 5/8/2015 9:26 AM

user293
user293
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There have been several bugs that have caused this type of crash, at least one of which will be fixed in the next version of firefox. If you use firefox beta (from https://www.mozilla.org/firefox/channel/), does it work correctly?