This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox sync gives 500 error

journeyer
journeyer
more options

When I try to set up sync on Firefox (36.0.1 or 38.0.1) using about:accounts?entrypoint=menubar I get a 500 error. If I try going to https://accounts.firefox.com in Firefox I also get a 500 error, but if I try on IE it works just fine. Of course I can't set up sync on IE. It was working on 36 but when I upgraded to 38 I started to get sync error messages. I reinstalled 36, but it still won't sync. I've enabled cookies and disabled Adblock, so there should be no problem. But it just won't work. I've restarted Firefox and restarted the computer several times.

When I try to set up sync on Firefox (36.0.1 or 38.0.1) using about:accounts?entrypoint=menubar I get a 500 error. If I try going to https://accounts.firefox.com in Firefox I also get a 500 error, but if I try on IE it works just fine. Of course I can't set up sync on IE. It was working on 36 but when I upgraded to 38 I started to get sync error messages. I reinstalled 36, but it still won't sync. I've enabled cookies and disabled Adblock, so there should be no problem. But it just won't work. I've restarted Firefox and restarted the computer several times.

All Replies (3)

guigs
guigs
more options

Hi journeyer, I understand that you are receiving an 500 error, can you please provide a screenshot where this is happening?

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

journeyer
journeyer Question owner
more options

Attached is screenshot, as requested.

enlightent_1
enlightent_1
more options

I have the exact same problem too. So whats the fix ????