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I cannot get to 'general preferences' when I go to Firefox>Preferences

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  • Last reply by cor-el

b2015
b2015
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When I go to Firefox>Preferences, the first thing to open up is General. But instead of it showing me the general preferences page, I get a page that says Choose your default search engine - with no response from any of the places to click. All of the fields are blank, so there's nothing to click, anyway. I can access the Search page, and that is all set up fine, as well as the others (Content, Applications, Privacy, etc.) If I click on, say, Content, then click General, it will not respond at all. It stays on the Content page. Any advice? Thanks!

When I go to Firefox>Preferences, the first thing to open up is General. But instead of it showing me the general preferences page, I get a page that says Choose your default search engine - with no response from any of the places to click. All of the fields are blank, so there's nothing to click, anyway. I can access the Search page, and that is all set up fine, as well as the others (Content, Applications, Privacy, etc.) If I click on, say, Content, then click General, it will not respond at all. It stays on the Content page. Any advice? Thanks!

All Replies (1)

cor-el
cor-el
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can toggle browser.preferences.inContent to false on the about:config page: page via a double-click to restore the standalone Options/Preferences window that you had in previous Firefox versions.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.