Firefox unusual crash
Hello,
I updated, uninstall, install, refresh everything; however, it keeps crashing. I can easily repeat the crash by grabbing the one of the open tab and open it as new window.
In safe mode, when i go to option menu to make some suggested changes, it crashes. (I can go to extension, add-on without issue).
Same error don't happen if I use my admin account on windows. I am using a standard user.
It also doesn’t generate a crash log/report. Also, while I was posting this question using Firefox, it freezes when I hit browse screenshot location. I am using chormo which runs without any issues.
This issue started happening I think about 2-3 updates ago(about 1 month or so). It used to work just fine.
Thanks,
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Chosen Solution
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Application Basics
Name: Firefox Version: 39.0 Build ID: 20150630154324 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0 Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: E-Web Print Version: 1.22.00 Enabled: false ID: e-webprint@epson.com
Name: Norton Toolbar Version: 2013.4.15.15 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Name: Skype Click to Call Version: 7.4.0.9058 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Graphics
Adapter Description: AMD Radeon HD 5450 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Asynchronous Pan/Zoom: none ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] Device ID: 0x68f9 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17292) Driver Date: 6-22-2015 Driver Version: 15.200.1046.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 21261028 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 5450 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150630154324 browser.startup.homepage_override.buildID: 20150630154324 browser.startup.homepage_override.mstone: 39.0 dom.mozApps.used: true extensions.lastAppVersion: 39.0 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.lastUpdate: 1437672681 media.gmp-eme-adobe.version: 11 media.gmp-gmpopenh264.lastUpdate: 1437672682 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150630154324 media.gmp-manager.lastCheck: 1437672681 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8
NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC
NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2
Experimental Features