This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

No videos will play in browser

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

BlissBRagsdale
BlissBRagsdale
more options

Sites like Hulu, Netflix, Amazon will not play videos. Adobe Flash and Silverlight are installed and up to date according to Firefox

Sites like Hulu, Netflix, Amazon will not play videos. Adobe Flash and Silverlight are installed and up to date according to Firefox

All Replies (4)

FredMcD
FredMcD
more options

What happens when you try to play a clip?

Please do the following;

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.209
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

BlissBRagsdale
BlissBRagsdale Question owner
more options

A black screen appears w/no controls.

BlissBRagsdale
BlissBRagsdale Question owner
more options

Amazon gives this message: "The Silverlight plugin isn't loading and might be blocked by your browser."

FredMcD
FredMcD
more options

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac:<Command>) <Shift> A)

On the left side of the page, select Plugins. Make sure the ones you want to use are set to Ask or Allow.

Go to the web page. Once the page is loading, mouse to the address bar and Left click the icon. A window for displaying site information should come up. Select More Information. Now select Permissions. In the menu, Make sure the ones you want to use are set to Ask or Allow.