This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why don't deleted msgs no longer go to TRASH, they disappear?

  • 3 replies
  • 10 have this problem
  • 2 views
  • Last reply by Matt

JohnRK
JohnRK
more options

I have a Trash folder and all Deleted messages used to go there. Just noticed that the trash file counts (read and unread) have not been changing because, Deleted messages disappear. Search does not find them, a newly loaded Extension "Recover Deleted Messages 0.4" does not find them. 'Control Z' and the Edit tab's 'Undo Delete Message' do work, if I use them immediately. My email account is through Gmail. The Server is 'imap.googlemail.com' and has not changed for years. I have not changed any settings in my Thunderbird world. The only changes in my email world, that I am aware of, are the Updates from Mozilla. I have a whole bunch of Local folders including their own Trash folder. Everything in the local world seems to function properly. I NORMALLY DO NOT LOG DIRECTLY INTO GMAIL. BECAUSE OF THIS PROBLEM, I DID. SEEMS THE PROBLEM DESCRIBED ABOVE EXISTS IN GMAIL. AND FOR MORE CONFUSION TO ME, IN GMAIL I HAVE TWO TRASH FOLDERS. ONE IS "imap trash" WHICH IS WHAT I SEE IN TBIRD. THE OTHER IS "trash" AND IT HAS ALL MY MISSING DELETED EMAILS AND I DO NOT SEE THIS ONE IN TBIRD. MAYBE SOMETHING IN GMAIL HAS CHANGED? I am tired and as a result of what I found in the Gmail direct login, I am confused and have to stop for now. Any suggestions will be appreciated. John R.K.

I have a Trash folder and all Deleted messages used to go there. Just noticed that the trash file counts (read and unread) have not been changing because, Deleted messages disappear. Search does not find them, a newly loaded Extension "Recover Deleted Messages 0.4" does not find them. 'Control Z' and the Edit tab's 'Undo Delete Message' do work, if I use them immediately. My email account is through Gmail. The Server is 'imap.googlemail.com' and has not changed for years. I have not changed any settings in my Thunderbird world. The only changes in my email world, that I am aware of, are the Updates from Mozilla. I have a whole bunch of Local folders including their own Trash folder. Everything in the local world seems to function properly. I NORMALLY DO NOT LOG DIRECTLY INTO GMAIL. BECAUSE OF THIS PROBLEM, I DID. SEEMS THE PROBLEM DESCRIBED ABOVE EXISTS IN GMAIL. AND FOR MORE CONFUSION TO ME, IN GMAIL I HAVE TWO TRASH FOLDERS. ONE IS "imap trash" WHICH IS WHAT I SEE IN TBIRD. THE OTHER IS "trash" AND IT HAS ALL MY MISSING DELETED EMAILS AND I DO NOT SEE THIS ONE IN TBIRD. MAYBE SOMETHING IN GMAIL HAS CHANGED? I am tired and as a result of what I found in the Gmail direct login, I am confused and have to stop for now. Any suggestions will be appreciated. John R.K.

Chosen solution

right click the account in the folder pane and select subscribe. Subscribe to the other trash folder.

Read this answer in context 👍 3

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

right click the account in the folder pane and select subscribe. Subscribe to the other trash folder.

JohnRK
JohnRK Question owner
more options

MATT, THANKS BIG TIME! PROBLEM SOLVED! FYI, In Tbird, I now have a folder "[Gmail]" that is: square bracketed, in italics, and greyed out (dimmed). The new Trash folder is normal looking and a sub-folder under the new [Gmail]. It does collect/show all the emails I delete. Something had to have changed somewhere in the last month or so because all this is different, it has not been my SOP. Now I have two Trash folders, the original one, a first level under main account, and the new one under [Gmail]. I will monitor both Trash folders and in a month or so, if original Trash folder shows no activity, I'll try to remove it. THANKS AGAIN, JohnRK

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Next step.

Right click the account and select settings. In server settings select advanced.

in the IMAP server Directory enter [GMAIL] deselect Show only subscribed folders. (this is truly a preference, chose it as you like really. Select the following two entries.

Click Ok a lot

Now you should have something more normal looking.