Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

While reading a story at NY times online advertisements come up from nowere and are very loud regardless of my volume setting

more options

I contacted them thinking that this is a problem on their end they replied saying I need to turn off the "auto play" function on my browser but I cannot find that

I contacted them thinking that this is a problem on their end they replied saying I need to turn off the "auto play" function on my browser but I cannot find that

All Replies (1)

more options

Wow, that sounds very annoying.

Sometimes advertisers use the Flash player plugin. You can change a setting so that Flash doesn't run on a site without your approval. If you okay videos on NY Times, that also would apply to the ads, so it's not perfect. But maybe it will help somewhat. Here's how:

Open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. On the right side, look for "Shockwave Flash" and change "Always Activate" to "Ask to Activate".

With this setting, when you visit a site that wants to use Flash, you should see a notification icon in the address bar and usually (but not always) one of the following: a link in a black rectangle in the page or an infobar sliding down between the toolbar area and the page.

The plugin notification icon in the address bar typically looks like a small, dark gray Lego block. When the page wants to use a blocked plugin, the icon turns red to alert you to the concern.

If you see a good reason to use Flash, and the site looks trustworthy, you can go ahead and click the notification icon in the address bar to allow Flash. You can trust the site for the time being or permanently.

But some pages use Flash only for tracking or playing ads, so if you don't see an immediate need for Flash, feel free to ignore the notification! It will just sit there in case you want to use it later.

If you want finer control, this extension would resolve the issue of only wanting some videos on a page to play: https://addons.mozilla.org/firefox/addon/click-to-play-per-element/ (I haven't tried it myself)


Some advertisers might use the built-in HTML5 video player instead of Flash. There is a hidden setting to turn off autoplay. Unfortunately, sites have figured out a workaround, which is to wait and then sent a play command to the player after it loads. Firefox doesn't yet block that trick.

If you want to try the current setting for those sites where it works:

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste media and pause while the list is filtered

(3) Double-click the media.autoplay.enabled preference to switch it from true to false.