This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why won't the compose window come up? (Write, Reply, Forward)

  • 4 replies
  • 7 have this problem
  • 2 views
  • Last reply by bduprey

more options

Since I updated to v38, I can receive and delete mail, read mail after right-clicking on mailbox name to open in new window (used to just left-click mailbox), but not compose a message, reply, or forward. No error messages, but nothing at all happens when I click the Write, Reply, or Forward button. I'm on Win7HomePro. What's up? Thanks!

Since I updated to v38, I can receive and delete mail, read mail after right-clicking on mailbox name to open in new window (used to just left-click mailbox), but not compose a message, reply, or forward. No error messages, but nothing at all happens when I click the Write, Reply, or Forward button. I'm on Win7HomePro. What's up? Thanks!

Chosen solution

OK, I downloaded a fresh copy, and it looks as if I'm OK now -- at least, the Compose window comes up again.

Read this answer in context 👍 0

All Replies (4)

more options

Are you on version 38.2.0? If not, please update using Help | About and please tell us the results.

more options

bduprey said

Since I updated to v38, I can receive and delete mail, read mail after right-clicking on mailbox name to open in new window (used to just left-click mailbox), but not compose a message, reply, or forward. No error messages, but nothing at all happens when I click the Write, Reply, or Forward button. I'm on Win7HomePro. What's up? Thanks!
more options

Yes, I'm on v38.2.0. (BTW, Help-Release Notes and Help-About didn't display results -- but Help-Troubleshoot worked, fortunately!)

more options

Chosen Solution

OK, I downloaded a fresh copy, and it looks as if I'm OK now -- at least, the Compose window comes up again.