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Thunderbird 38.2.0 displays a crash window everytime i exit (does not actually crash)

  • 5 replies
  • 1 has this problem
  • 3 views
  • Last reply by runestaff

runestaff
runestaff
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Updated to 38.2.0 and every time I exit the program the crash reporter window displays. The program does not crash it exits normally when the exit button is clicked

Updated to 38.2.0 and every time I exit the program the crash reporter window displays. The program does not crash it exits normally when the exit button is clicked

All Replies (5)

Matt
Matt
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Yes it does crash... that dialog only appears if it has. Just because there is no user interface showing does not preclude a program for running.

Have a look in the Troubleshooting information on the help menu and copy and paste the information from the crash reports section here so we can have a look to see what the cause is. If you have not been sending the crash reports, I suggest you do so. Because without them it is all guesses.

runestaff
runestaff Question owner
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The dialog only appears when I close the program. I have been sending the reports. This tells me that it thinks it has crashed each time I close. It has only started since the 38.2.0 update

runestaff
runestaff Question owner
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I discovered that if I try to open the program a dialog tells me the old program is still running even though the exit button has been clicked. The crash dialog then appears sometime later.

Matt
Matt
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So what are the crash id's from the Crash reports section?

runestaff
runestaff Question owner
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Crash Reports Report ID Submitted bp-f877ac24-2dfb-4007-bdf7-0f4652150828 28/08/2015 bp-6f9c075d-2094-467e-900b-3923e2150828 28/08/2015 bp-b21090eb-a73d-4e54-9b88-f01962150828 28/08/2015 bp-a3237485-93ad-46df-b9bc-504cb2150828 28/08/2015 bp-99fe40ac-1e79-4457-aa78-e10662150826 26/08/2015