This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Password Manager does not pop up

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

I tried to change the password Firefox has saved for my Gmail accounts. Your website says to delete it and log into the account and the password manager will pop up. Well, the password manager doesn't pop up; there are no exceptions, I'm not in private browsing mode and I have the box checked to remember passwords. How do I fix this?

I tried to change the password Firefox has saved for my Gmail accounts. Your website says to delete it and log into the account and the password manager will pop up. Well, the password manager doesn't pop up; there are no exceptions, I'm not in private browsing mode and I have the box checked to remember passwords. How do I fix this?

All Replies (2)

more options

Tools -> options -> security -> remember passwords for sites [make sure it is ticked]

more options

See also:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Use these steps to remove saved (form) data from a drop-down list:

  1. click the (empty) input field on the web page to open the drop-down list
  2. highlight an entry in the drop-down list with the mouse or cursor Down key
    do not click the mouse or press the Enter key
  3. press the Delete key (on Mac: Shift+Delete) to delete the highlighted entry