Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't save user names or passwords

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by sigshane

more options

I have Firefox at work, where they have a policy file which restricts me from setting a homepage, setting Firefox as default, and remembering any history.

Now, because I used sync at work, and sync at home to sync my bookmarks, I can no longer set homepage at home, set Firefox as default, nor save login/password data, or search history. The only thing that persists is bookmarks.

I have Firefox at work, where they have a policy file which restricts me from setting a homepage, setting Firefox as default, and remembering any history. Now, because I used sync at work, and sync at home to sync my bookmarks, I can no longer set homepage at home, set Firefox as default, nor save login/password data, or search history. The only thing that persists is bookmarks.

Chosen solution

Hi there, please check your preferences. Check to see whether Donot remember the history is opted or not. If so, then firefox is behaving as incognito mode, change that to remember the history to solve your problem.

Hope that helps. If problem persist, please feel free to ask anytime.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Hi there, please check your preferences. Check to see whether Donot remember the history is opted or not. If so, then firefox is behaving as incognito mode, change that to remember the history to solve your problem.

Hope that helps. If problem persist, please feel free to ask anytime.

more options

Okay, clearing the "Clear history on exit" seems to have fixed the problem. I'm calling this one Solved until it is not :-P

Thanks!

Modified by sigshane