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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by FredMcD

hallasbrian
hallasbrian
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Firefox is regularly crashing on my computer, to the point where I am now submitting this request for help before changing my browser. It is happening far too often to make usability worhtwhile for work etc.

It seems to happen mostly when I enter a search in the bar at the top and press return.

Although it has crashed at other times too.

I have a fully up to date version running.

The last crash was : https://crash-stats.mozilla.com/report/index/bp-adb7ceae-8762-4df1-b0b9-425842150909

But as you can see below it is happening regularly:

bp-adb7ceae-8762-4df1-b0b9-425842150909 09/09/2015 12:08 bp-26269f2b-a7a8-4d9d-ad68-d14562150908 08/09/2015 18:14 bp-ab46d2e0-4c2f-4061-8a0c-5678b2150908 08/09/2015 16:17 bp-53d84f1d-abc4-4586-a174-4cfe02150907 07/09/2015 20:49 bp-b978c49c-9f65-4453-ac2a-fbe542150907 07/09/2015 11:12 bp-abc722a4-2134-4a3f-b531-e61722150907 07/09/2015 09:10 bp-5f79e021-4165-43de-9e95-2d1eb2150905 05/09/2015 21:42 c4f35d63-142b-4847-9f18-493042126f0d 05/09/2015 20:39 d30598a1-8e4c-4274-8d14-6f4b81d3d0bb 05/09/2015 19:23 bp-984efb93-450d-4aae-8bb6-c9d672150905 05/09/2015 08:23 bp-365901b0-ebc9-46f8-9c44-8f69c2150904 04/09/2015 17:42 bp-2161c123-9199-43fe-9afd-49d1a2150904 04/09/2015 14:02

Thank you and Regards,

Firefox is regularly crashing on my computer, to the point where I am now submitting this request for help before changing my browser. It is happening far too often to make usability worhtwhile for work etc. It seems to happen mostly when I enter a search in the bar at the top and press return. Although it has crashed at other times too. I have a fully up to date version running. The last crash was : https://crash-stats.mozilla.com/report/index/bp-adb7ceae-8762-4df1-b0b9-425842150909 But as you can see below it is happening regularly: bp-adb7ceae-8762-4df1-b0b9-425842150909 09/09/2015 12:08 bp-26269f2b-a7a8-4d9d-ad68-d14562150908 08/09/2015 18:14 bp-ab46d2e0-4c2f-4061-8a0c-5678b2150908 08/09/2015 16:17 bp-53d84f1d-abc4-4586-a174-4cfe02150907 07/09/2015 20:49 bp-b978c49c-9f65-4453-ac2a-fbe542150907 07/09/2015 11:12 bp-abc722a4-2134-4a3f-b531-e61722150907 07/09/2015 09:10 bp-5f79e021-4165-43de-9e95-2d1eb2150905 05/09/2015 21:42 c4f35d63-142b-4847-9f18-493042126f0d 05/09/2015 20:39 d30598a1-8e4c-4274-8d14-6f4b81d3d0bb 05/09/2015 19:23 bp-984efb93-450d-4aae-8bb6-c9d672150905 05/09/2015 08:23 bp-365901b0-ebc9-46f8-9c44-8f69c2150904 04/09/2015 17:42 bp-2161c123-9199-43fe-9afd-49d1a2150904 04/09/2015 14:02 Thank you and Regards,

All Replies (1)

FredMcD
FredMcD
more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Rooksbas.DLL = Windows

rooksdol.dll = Rapport

RapportGP.DLL

RapportTanzanEx400.DLL

RapportUtil.dll

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Disable Rapport as a test.