We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

it keeps saying my email address is invalid or mistyped so i cant complete my signup

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

i just want to get started and the prompt where it asks for your email and password to setup an account it keeps rejecting my email address

i just want to get started and the prompt where it asks for your email and password to setup an account it keeps rejecting my email address

All Replies (2)

more options

Sorry to hear about the issues that you are experiencing. Are you attempting to create an account for the Firefox sync feature? Also, does this prompt display as a popup or website? Please post the URL to the website is possible. Just to let you know, you can use Firefox without registering for a sync account. The sync feature is ideal for people that want to transfer their settings and user data to multiple devices, but it is by no means required to browse the internet using Firefox.

more options

Did you finish typing the complete email address?

You might see this message as long aw you haven't completed the entire email address.