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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

criffle
criffle
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Firefox crashes on open. I have uninstalled, deleted program files and appdata files, removed some registry settings leftover, re-installed and it still crashes every time.

Firefox crashes on open. I have uninstalled, deleted program files and appdata files, removed some registry settings leftover, re-installed and it still crashes every time.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to start Firefox in Safe Mode by holding down the Shift/Options key to see if that helps.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

If you can't open Firefox, see: