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re started in safe mode, refreshed, deleted plug ins and still crashing,

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

mavideol
mavideol
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Have been running in safe mode, refreshed, disable add-ons and plug ins, updated all including firefox but still stop working without giving me an error, it only says ' firefox stopped workingand have to close it and start again. I am in china if the location has to do with anything, running windows 10 on a dell machine

Have been running in safe mode, refreshed, disable add-ons and plug ins, updated all including firefox but still stop working without giving me an error, it only says '''''' firefox stopped working'''and have to close it and start again. I am in china if the location has to do with anything, running windows 10 on a dell machine

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you can't open Firefox, see:

FredMcD
FredMcD
more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.12 Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.008.20082 Note: McAfee Security is offered in the download.