This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can not find deinstall apps on Windows 10 anymore. How do I deinstall Firefox so I can reinstall?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by _ika

cmuhly
cmuhly
more options

I have not been able to get rid of this one malware. I need to start over. It will not let me get past the "your Firefox video player is out of date."

I have not been able to get rid of this one malware. I need to start over. It will not let me get past the "your Firefox video player is out of date."

Chosen solution

Go to Firefox installation directory. locate subfolder "uninstall". open. launch file "helper.exe" and follow instructions.

P.S That is first solution , that comes in my mind (As long I don't have Win10). I'm sure there will be more adequate ways to solve that.

Read this answer in context 👍 0

All Replies (1)

_ika
_ika
more options

Chosen Solution

Go to Firefox installation directory. locate subfolder "uninstall". open. launch file "helper.exe" and follow instructions.

P.S That is first solution , that comes in my mind (As long I don't have Win10). I'm sure there will be more adequate ways to solve that.