This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All important emails I have starred nolonger show the text or message. WHY?

  • 6 replies
  • 1 has this problem
  • 2 views
  • Last reply by Matt

more options

I star all my important emails so I can track them easier. When I click on the starred message filter, titles show. When I select a message, they are all blank. Lucky they are just my most important emails :(

I star all my important emails so I can track them easier. When I click on the starred message filter, titles show. When I select a message, they are all blank. Lucky they are just my most important emails :(

All Replies (6)

more options

right click the folder, select properties and then the repair button. See if it is just an indexing issue that way.

more options

Thanks Matt, I did what you said and now they are all gone. Anyway to bring them back?

more options

I thought that might happen. Check your anti virus program logs for actions on a file with the same name as the folder in Thunderbird. Sometime it is corruption. But more often the anri virus has deleted or quarantined the store file.

more options

Norton has no email errors listed ever in the log files

more options

Oh well, I guess they are gone on this computer. My laptop has not accessed the email server in a long time. I'm sure they will download again if push comes to shove. Still, kinda makes me nervous using Thunderbird without knowing what happened.

more options

Your not lg for an email event in NIS. Your looking for a file with the same name as the Thunderbird folder.

NIS scans your mail storage folders, detects something in the file that may have been there for 2 years and immediately identifies it a a threat. When you click for it to do something about it automatically, it deletes the file. I have tried to address this very issue with the folk at Symantec. What I was told is as I do not have a Mozilla email address and I am not a customer they would not communicate with me. So all I can do is warn people about the product and let them make their own decisions.