This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by philipp

more options

My Firefox continues to crash. Anytime I open a new window or try and open a download. I tried to hit the refresh and I get an error message that FireFox has stopped working and then it shuts completely. I was working fine yesterday and today??? I can not get any work done and I can not even download Internet Explorer as a back up browser to get my work done. I am scared to uninstall because I have no way to browse internet if I do. Or is there? PLEASE HELP ME FIX THIS!!!

My Firefox continues to crash. Anytime I open a new window or try and open a download. I tried to hit the refresh and I get an error message that FireFox has stopped working and then it shuts completely. I was working fine yesterday and today??? I can not get any work done and I can not even download Internet Explorer as a back up browser to get my work done. I am scared to uninstall because I have no way to browse internet if I do. Or is there? PLEASE HELP ME FIX THIS!!!

All Replies (1)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.