We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Loose content of emails when archived on iPhone

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Toad-Hall

camos33
camos33
more options

Thunderbird won't retain the message content of emails after I receive them on my PC and then transfer them to my iPhone and archive them. The message content shows properly when initially transferred and archived, but the content will be replaced with the message "This message has not been downloaded from the server" after being archived for some time. The subject of the emails is retained properly.

Thunderbird won't retain the message content of emails after I receive them on my PC and then transfer them to my iPhone and archive them. The message content shows properly when initially transferred and archived, but the content will be replaced with the message "This message has not been downloaded from the server" after being archived for some time. The subject of the emails is retained properly.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

I believe you have already explained.

It seems you use an IMAP mail account to remotely access emails stored on the server. You also use your iphone to connect to server.

In Thunderbird, you subscribe to see folders on the server. Imap mail accounts access those subscribed folders and download headers to Thunderbird. When you select to read an email, it is retrieved from the server and stored in a temporary cache to faciliate reading. It is not downloaded and stored in thunderbird. These emails are stored on the server until you delete/move them off the server.

re :then transfer them to my iPhone and archive them. By this I presume you mean iphone accesses server and moves emails off server onto iphone. Archive where?

If you are removing emails off the server then they will not be available, so the already downloaded headers get displayed but there is no content and you see the message "This message has not been downloaded from the server". This could mean the index is not reflecting the true information on the server. Right click on folder and select 'Properties', then click on 'repair folder' button.


If the emails were not moved off server then perhaps they were moved to another 'Archive' folder and Thunderbird has no knowledge of that folder - maybe you need to subscribe to see it.