This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My filter (for Ads) works for some senders but not for others

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

more options

I have several filters. One is "Adverts" for ads that I want to refer to later, but don't need to have cluttering up my inbox. It seems to work for a couple of the entries but ignores the rest. I've checked the spelling and they all seem to be correct. My settings are as follows: Apply filter when manually run, Apply filter when getting new mail, filter before junk classification, match any of the following, From contains (followed by the name of the vendor, such as honda, staples, cvs) , Move messages to Adverts

I have several filters. One is "Adverts" for ads that I want to refer to later, but don't need to have cluttering up my inbox. It seems to work for a couple of the entries but ignores the rest. I've checked the spelling and they all seem to be correct. My settings are as follows: Apply filter when manually run, Apply filter when getting new mail, filter before junk classification, match any of the following, From contains (followed by the name of the vendor, such as honda, staples, cvs) , Move messages to Adverts
Attached screenshots

Modified by judy

Chosen solution

This is a support forum for Firefox. You will have to contact your e-mail provider for help.

Have the filters send everything to your "junk" folder, but set up a "safe" list for those you want.


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152 Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.1.171 http://get.adobe.com/shockwave/

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

This is a support forum for Firefox. You will have to contact your e-mail provider for help.

Have the filters send everything to your "junk" folder, but set up a "safe" list for those you want.


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152 Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.1.171 http://get.adobe.com/shockwave/