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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

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When I try to upload pictures or files, Firefox crashes.

When I try to upload pictures or files, Firefox crashes.

All Replies (3)

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What security software do you have?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.


If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

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I have Norton.

Most recent crash report bp-3e14ab67-c2be-4871-8aaf-9ef422151122

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Disable the Norton Toolbar. This will not affect the main program. Check for Norton updates, and contact their support.

https://support.norton.com http://community.norton.com/