This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to reset Master password

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

more options

Entering; chrome://pippki/content/resetpassword.xul brings up a page asking if I want to change my password-not a form. When I click on the page it disappears.

Entering; chrome://pippki/content/resetpassword.xul brings up a page asking if I want to change my password-not a form. When I click on the page it disappears.

All Replies (3)

more options

You can delete the logins.json and key3.db files in the Firefox profile folder if the chrome URL (chrome://pippki/content/resetpassword.xul) isn't working.

You can use this button to go to the current Firefox profile folder:

more options

This does not help me to reset the Master Password

more options

What do you want to do?

If you want to change the master password then you can do this in "Options/Preferences > Security". If you do not want to use a master password then leave the fields for the new MP empty.

If you do not remember the master password then you have two options:

  • use this chrome URL: chrome://pippki/content/resetpassword.xul and click the Reset button
  • delete the logins.json and key3.db files in the Firefox profile folder

Both these methods will cause you to lose all the passwords.