This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

print crash

mrtheguru
mrtheguru
more options

FF version 43.0.3 crashes every time I try to print. I have reset FF still crashes when trying to print Tried Checking the Page Settings, but every time I select Print from the Menu FF crashes Checked and verified that I can print the same webpage form other browsers (IE and Chrome were successful), This happens on multiple sites (I have check RockAuto and Amazon) Tried resetting Printer settings in FF (went to about:config and searched fore "print_printer" (without quotes) and it is not found), search for just "print" and check and cannot find the correct one Tried changing the Font (same issue)

What are the next troubleshooting steps?

FF version 43.0.3 crashes every time I try to print. I have reset FF still crashes when trying to print Tried Checking the Page Settings, but every time I select Print from the Menu FF crashes Checked and verified that I can print the same webpage form other browsers (IE and Chrome were successful), This happens on multiple sites (I have check RockAuto and Amazon) Tried resetting Printer settings in FF (went to about:config and searched fore "print_printer" (without quotes) and it is not found), search for just "print" and check and cannot find the correct one Tried changing the Font (same issue) What are the next troubleshooting steps?

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.