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If I highlight an email in the inbox and then click on the junk icon in the toolbar, the word JUNK changes to NOT JUNK and the junk email remains in the inbox.

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by ArtthurK

ArtthurK
ArtthurK
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Also, when I setup the account a Junk folder was created with a tear-drop icon next to it and also there is a folder labelled Junk Email. Why do I need both? Prior to the latest update highlighting an email in the inbox and clicking on the Junk icon in the toolbar moved it to the Junk folder. Help please. Thank you PLEASE RESPOND BY EMAIL. Thanks

Also, when I setup the account a Junk folder was created with a tear-drop icon next to it and also there is a folder labelled Junk Email. Why do I need both? Prior to the latest update highlighting an email in the inbox and clicking on the Junk icon in the toolbar moved it to the Junk folder. Help please. Thank you PLEASE RESPOND BY EMAIL. Thanks

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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This sounds like an IMAP configuration issue. What mail provider are you using?

ArtthurK
ArtthurK Question owner
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Thank for the help Matt. I am using Cablevision