This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How to ask a question not covered in mozilla support - or at least I can't it ?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Matt

JohnSumner
JohnSumner
more options

I have 4 e-mail accounts. For each of these accounts the folders and sub folders are in a complete shambles and I would like to get them into some logical order. Perhaps -

Inbox Sent Mail Draft Mail Spam Bin (or Trash)

While a folder or two at the end of this list would be useful, most would not be required by me and were not created by me. This mess seemed to happen when Windows 10 was being installed.

One of the Accounts has just Inbox, Sent and Spam and 7 folders, some of which just hold duplicate e-mails, while one sub folder is called All Mail, and contains just that.

I would like to know how to remove unwanted (sometimes unused) folders and get the everyday categories into a logical order.

If you can help it would be appreciated.

I have 4 e-mail accounts. For each of these accounts the folders and sub folders are in a complete shambles and I would like to get them into some logical order. Perhaps - Inbox Sent Mail Draft Mail Spam Bin (or Trash) While a folder or two at the end of this list would be useful, most would not be required by me and were not created by me. This mess seemed to happen when Windows 10 was being installed. One of the Accounts has just Inbox, Sent and Spam and 7 folders, some of which just hold duplicate e-mails, while one sub folder is called All Mail, and contains just that. I would like to know how to remove unwanted (sometimes unused) folders and get the everyday categories into a logical order. If you can help it would be appreciated.
Attached screenshots

Chosen solution

Right click the account, select settings Select the advanced button in the server settings Add [Gmail] to the IMAP server directory. (case sensitive entry this) Select show only subscribed folders. Save the changes by clicking ok.

Additionally

See https://support.mozilla.org/en-US/kb/thunderbird-and-gmail

Read this answer in context 👍 1

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Right click the account, select settings Select the advanced button in the server settings Add [Gmail] to the IMAP server directory. (case sensitive entry this) Select show only subscribed folders. Save the changes by clicking ok.

Additionally

See https://support.mozilla.org/en-US/kb/thunderbird-and-gmail