We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crahes everytime I try to add an attachment to an email.

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by dredonn

dredonn
dredonn
more options

When trying to add an attachment to an email, firefox crashes and has to be restarted. I don't have this problem with any other browser. I've tried refreshing firefox and that did not help.

When trying to add an attachment to an email, firefox crashes and has to be restarted. I don't have this problem with any other browser. I've tried refreshing firefox and that did not help.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

dredonn
dredonn Question owner
more options

I don't think these have anything to do with the problem I'm having, the program just freses up and does not response, so I have to use task manager to close it and I don't think it creates a crash report. But here are the last two that were sent, hope it helps.


bp-3720f22a-a00b-4a80-a70c-3a5fd2150929


bp-0ebe1ea8-1320-4a05-a743-e7ebc2160111

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

dredonn
dredonn Question owner
more options

I have followed all the links and tried doing what ever they said, but it still freezes up when ever you try to add an attachment.