This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My thinderbird keeps crashing. And the email name and subject will not display in top window. Can you help?

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Wayne Mery

cmsweb
cmsweb
more options

Hello, I cannot see the email subject line, date and etc. See the screenshot down below. Also, Thunderbird keeps crashing when I view these emails...not every time, but 35% of the time. See crash report below:

Accessibility: Active AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3345 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.5.1 AvailablePageFile: 10393858048 AvailablePhysicalMemory: 9605857280 AvailableVirtualMemory: 3868352512 BIOS_Manufacturer: INSYDE Corp. BlockedDllList: BreakpadReserveAddress: 41943040 BreakpadReserveSize: 67108864 BuildID: 20151228123010 CrashTime: 1452634076 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1452630317 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 00000000, AdapterDriverVersion: 10.18.10.3345

ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 10842 StartupTime: 1452634041 SystemMemoryUsePercentage: 24 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 14747320320 TotalPhysicalMemory: 12801163264 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 38.5.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Hello, I cannot see the email subject line, date and etc. See the screenshot down below. Also, Thunderbird keeps crashing when I view these emails...not every time, but 35% of the time. See crash report below: Accessibility: Active AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3345 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.5.1 AvailablePageFile: 10393858048 AvailablePhysicalMemory: 9605857280 AvailableVirtualMemory: 3868352512 BIOS_Manufacturer: INSYDE Corp. BlockedDllList: BreakpadReserveAddress: 41943040 BreakpadReserveSize: 67108864 BuildID: 20151228123010 CrashTime: 1452634076 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1452630317 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a16, AdapterSubsysID: 00000000, AdapterDriverVersion: 10.18.10.3345 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 10842 StartupTime: 1452634041 SystemMemoryUsePercentage: 24 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 14747320320 TotalPhysicalMemory: 12801163264 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 38.5.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

For better instructions about crashes please see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Please post your crash ID here. Thanks.