This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Folders are missing only on Hotmail accounts

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by christ1

Tripz40
Tripz40
more options

I see the folders when I first open Thunderbird for just a second but then they disappear. This just started happening a few days ago. I tried to subscribe to them which didn't help. This is happening on 2 Hotmail accounts and my other accounts (@live.com and @gmail.com) are not having this issue. I only have the Inbox and the Deleted folder showing on both Hotmail accounts. I can't get Drafts, Sent and other folders to show.

    • UPDATE- today ALL of my Microsoft accts (hotmail and live) had the same thing happen to them. gmail was not effected. I was able to get my folders back by going to Tools-Account Settings-Server Settings-Advanced and UNCHECKING the box "show only subscribed folders" as for some reason it is no longer possible to subscribe to anything but the Inbox and Deleted folders on a Microsoft acct.
I see the folders when I first open Thunderbird for just a second but then they disappear. This just started happening a few days ago. I tried to subscribe to them which didn't help. This is happening on 2 Hotmail accounts and my other accounts (@live.com and @gmail.com) are not having this issue. I only have the Inbox and the Deleted folder showing on both Hotmail accounts. I can't get Drafts, Sent and other folders to show. **UPDATE- today ALL of my Microsoft accts (hotmail and live) had the same thing happen to them. gmail was not effected. I was able to get my folders back by going to Tools-Account Settings-Server Settings-Advanced and UNCHECKING the box "show only subscribed folders" as for some reason it is no longer possible to subscribe to anything but the Inbox and Deleted folders on a Microsoft acct.

Modified by Tripz40

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

https://support.mozilla.org/en-US/questions/1105543#answer-834478