Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am not getting a sound for New email notifications

more options

I am running windows 10 and mozilla thunderbird. My settings are set to play a sound when new email arrives, also do not get a sound by pushing play button.

I am running windows 10 and mozilla thunderbird. My settings are set to play a sound when new email arrives, also do not get a sound by pushing play button.

All Replies (2)

more options

Are you using the default sound file? There a some special requirement for sample rated etc for sound files. So test the default file first.

more options

I have tried the default but still doesn't play.