This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Printing randomly began messing up

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by amw575

amw575
amw575
more options

Printing pages from Firefox was working fine yesterday morning. Then sometime in the afternoon it started becoming garbled, printing 1 page (8x11 portrait) was coming out in blocks over 5+ pages. Thought it was a problem with the printer, tried everything I could yesterday with the printer to fix it. No luck, got frustrated sent the print job to another network printer and had same problem. Thought perhaps it was with the website itself (Amazon Seller Dashboard) but it was doing it on all websites including FedEx printing shipping labels. Tried printing from desktop, didn't have a problem and then switched to Chrome and it prints fine. I have gone through all the trouble shooting steps in the help article to reset printer and printing options within FF but nothing works. uninstalled the printer and reinstalled it, but still broken. I didn't make any changes to this computer at all yesterday, I did check for a FF update this morning and it had one that it ran so now using FF 44.0. I like Chrome for some things, but FF is my preferred browser for most daily work functions.

Not sure what changed but I know I didn't change anything. Just stopped functioning correctly from yesterday morning to yesterday afternoon.

Printing pages from Firefox was working fine yesterday morning. Then sometime in the afternoon it started becoming garbled, printing 1 page (8x11 portrait) was coming out in blocks over 5+ pages. Thought it was a problem with the printer, tried everything I could yesterday with the printer to fix it. No luck, got frustrated sent the print job to another network printer and had same problem. Thought perhaps it was with the website itself (Amazon Seller Dashboard) but it was doing it on all websites including FedEx printing shipping labels. Tried printing from desktop, didn't have a problem and then switched to Chrome and it prints fine. I have gone through all the trouble shooting steps in the help article to reset printer and printing options within FF but nothing works. uninstalled the printer and reinstalled it, but still broken. I didn't make any changes to this computer at all yesterday, I did check for a FF update this morning and it had one that it ran so now using FF 44.0. I like Chrome for some things, but FF is my preferred browser for most daily work functions. Not sure what changed but I know I didn't change anything. Just stopped functioning correctly from yesterday morning to yesterday afternoon.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

See if anything here - https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox - solves your printing problems in Firefox.

amw575
amw575 Question owner
more options

That would be all of the trouble shooting steps I tried before resorting to posting here. No they didn't work unfortunately. I tried all 5 and had no effect. I really, really don't want to have switch over to Chrome for everything (I like Chrome, I am just comfortable with FF) but for now I have moved my book marks etc over until I get this figured out.

Screenshot attached is a print attempt of this thread. I have tried resetting all the settings, I have checked the defaults for the printer, I have tried adjusting all the page setup options, but nothing seems to work. I even tried it in Safemode, in case one of my addons had an update I didn't see that freaked it out. Still same problem. Like I said, I printed some packing lists off just fine in the morning yesterday, went back in the afternoon to print more and I get them looking like this.

Modified by amw575