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Hardware Acceleration Causes Blue Screen

  • 26 replies
  • 2 have this problem
  • 1 view
  • Last reply by Madog24

Madog24
Madog24
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I have been trying to get firefox to play 60fps videos on youtube (either flash or HTML5, preferably the latter) but to do this, I need to enable hardware acceleration on firefox (it's the only solution I've found so far) and doing so causes random Blue Screens. I might mention that this only happens in firefox and without hardware acceleration, my youtube videos don't even play at above 20fps. I've been looking for a solution to this issue for days now and haven't found anything, don't understand what's happening.

I have been trying to get firefox to play 60fps videos on youtube (either flash or HTML5, preferably the latter) but to do this, I need to enable hardware acceleration on firefox (it's the only solution I've found so far) and doing so causes random Blue Screens. I might mention that this only happens in firefox and without hardware acceleration, my youtube videos don't even play at above 20fps. I've been looking for a solution to this issue for days now and haven't found anything, don't understand what's happening.

Chosen solution

Tyler Downer said

Download the latest driver from http://support.amd.com/en-us/download/desktop?os=Windows+8.1+-+64

so... I did that... annnnnd it worked

I updated my drivers and downloaded the new Crimson Catalyst, and now it doesn't seem to crash anymore, been waiting for a crash all day, and none so far, so cool

Read this answer in context 👍 0

All Replies (6)

Madog24
Madog24 Question owner
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Phoxuponyou said

Disable what you don't want, Flash included (unless you for some reason like Flash).

Well, disabling flash causes the video to be needed to click on it to play (picture 1) and clicking on it brings me back to the html5 error message (previous picture)

Madog24
Madog24 Question owner
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I still need help with this, I do not understand it.

I checked google chrome, and chrome can run just fine, and not blue screen my computer with hardware acceleration

Phoxuponyou
Phoxuponyou
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I've been looking for info on this, but nothing new has come up. The previously mentioned steps have worked for others (in order of appearance):

  • Update Firefox: Update Firefox to the latest version.
  • Update your Graphics Driver: Upgrade your graphics drivers to use hardware acceleration and WebGL.
  • Refresh Firefox - reset add-ons and settings.
  • Force suitable decoding from about:config (WebM/MP4) - see jscher2000's solution.
  • Disable add-ons.
  • Use new profile (do not import data from old profile).

That is all I can think of and find to do on Firefox's end. What seems to be the current issue there is that you are not able to switch between MP4 and WebM, which leads me to believe there is a faulty setting somewhere - but if you Refreshed Firefox, the settings should have reset (unless you immediately imported old data to overwrite the profile).

For now, reset the changed media settings in about:config, then try creating a new profile and tweaking the media settings again from a virgin state. If we can get the desired codec, we might get the desired performance and HWA compatibility.

Madog24
Madog24 Question owner
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Phoxuponyou said

  • Update your Graphics Driver: Upgrade your graphics drivers to use hardware acceleration and WebGL.

I keep going to my Device Manager>Display Adapters>Update> Search online, but it just keeps telling me that the version I have is the most up to date one, but I've had this computer a little over a year, and I don't think it has ever had a display adapter update, am I doing something wrong?

user633449
user633449
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Download the latest driver from http://support.amd.com/en-us/download/desktop?os=Windows+8.1+-+64

Madog24
Madog24 Question owner
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Chosen Solution

Tyler Downer said

Download the latest driver from http://support.amd.com/en-us/download/desktop?os=Windows+8.1+-+64

so... I did that... annnnnd it worked

I updated my drivers and downloaded the new Crimson Catalyst, and now it doesn't seem to crash anymore, been waiting for a crash all day, and none so far, so cool

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