This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

site login file dissapeared in upgrade to Ver44.0

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

naki_gaza
naki_gaza
more options

Upgrading Firefox to ver 44.0 has resulted in all the site login details, and associated passwords vanishing. Sometime during the upgrade process the box "Remember logins for sites" has become unchecked. Any suggestions to retrieving this information.

Upgrading Firefox to ver 44.0 has resulted in all the site login details, and associated passwords vanishing. Sometime during the upgrade process the box "Remember logins for sites" has become unchecked. Any suggestions to retrieving this information.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You could have been affected by this bug:

  • bug 1242176 - All passwords deleted upon startup if privacy.clearOnShutdown.passwords = True but privacy.sanitize.sanitizeOnShutdown = false

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

Note that privacy.clearOnShutdown.passwords is no longer supported in current releases (Bug 1102184) because of issues with Sync, so you normally wouldn't have this pref as user set.

You would need a backup copy of logins.json and possibly key3.db (encryption key) to recover.

You can check in Windows File Explorer if there is a previous version of the file available.

  • Right-click: Properties > Previous Versions
FredMcD
FredMcD
more options

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences