This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Can someone please help answer this?

more options

I posted a question a few days ago.

Someone started to assist me and needed more information. They did not come back to my post, not even to say that they did not know the answer.

The post is here. https://support.mozilla.org/en-US/questions/1107135?fpa=1

tyvm

I posted a question a few days ago. Someone started to assist me and needed more information. They did not come back to my post, not even to say that they did not know the answer. The post is here. https://support.mozilla.org/en-US/questions/1107135?fpa=1 tyvm

All Replies (4)

more options

Okay, it's probably best to continue in your earlier thread and lock this one.

more options

Hi js!

How do I lock this thread, pls?

more options

An administrator or moderator can do it. Neither you or I can do it...

more options

k.

Have replied to you on the other thread....giving it a try after dinner....