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unable to launch firefox

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by ideato

Jamest007
Jamest007
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I keep clicking on the firefox icon and nothing happens. No instances of firefox are running that I can close or end using task manager. I am running windows 10. It has worked before on the same windows.

I keep clicking on the firefox icon and nothing happens. No instances of firefox are running that I can close or end using task manager. I am running windows 10. It has worked before on the same windows.

All Replies (1)

ideato
ideato
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Hello Jamest007, can you open firefox in safe mode ?

if you can't open firefox in firefox safe mode then try to open firefox in windows safe mode with networking. Any luck ?

If firefox works in Windows Safe mode then probably you have problem with other software, like security software. Please remove all rules for Firefox and plugin-container from the permissions list in the your firewall and let your firewall ask again for permissions to get full access to Firefox installation and at the plugin-container process and also for updater process.

thank you