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Thunderbird stuck on Home page since latest update

  • 4 replies
  • 8 have this problem
  • 2 views
  • Last reply by AlisonGDay

AlisonGDay
AlisonGDay
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Thunderbird has today installed an update. Since doing that, it is stuck on the Home page. I can't read messages, write a new message, ...I can search from there, but that seems to be all. I tried restarting with add-ons disabled (tho' I don't think I have any add-ons)_ but nothing happened. I tried Tools, Options, but again, nothing happened. So I then uninstalled it and re-installed it - with the same result.

Thunderbird has today installed an update. Since doing that, it is stuck on the Home page. I can't read messages, write a new message, ...I can search from there, but that seems to be all. I tried restarting with add-ons disabled (tho' I don't think I have any add-ons)_ but nothing happened. I tried Tools, Options, but again, nothing happened. So I then uninstalled it and re-installed it - with the same result.

Chosen solution

AlisonGDay said

I click on Add-ons, but absolutely nothing happens. The menu disappears and I am back on the Home screen. I may have Lightning, but I don't think I have any other Add-ons.

In that case, please shut down thunderbird and start Thunderbird in safe mode https://support.mozilla.org/en-US/kb/safe-mode

Then on the toolbar click then  Add-ons and disable first lightning if you have it. Then disable all add-ons if disabling Lightning does not fix the issue.

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All Replies (4)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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We have an issue with an add-on.

On the toolbar then  Add-ons and disable first lightning if you have it. then all add-ons of disabling Lightning does not fix the issue

Your results?

AlisonGDay
AlisonGDay Question owner
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I click on Add-ons, but absolutely nothing happens. The menu disappears and I am back on the Home screen. I may have Lightning, but I don't think I have any other Add-ons.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

AlisonGDay said

I click on Add-ons, but absolutely nothing happens. The menu disappears and I am back on the Home screen. I may have Lightning, but I don't think I have any other Add-ons.

In that case, please shut down thunderbird and start Thunderbird in safe mode https://support.mozilla.org/en-US/kb/safe-mode

Then on the toolbar click then  Add-ons and disable first lightning if you have it. Then disable all add-ons if disabling Lightning does not fix the issue.

AlisonGDay
AlisonGDay Question owner
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That does seem to have solved the problem - and it is OK when starting it not in safe mode. Thank you Wayne. Alison