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I can't get signed in.

It keeps telling me firefox has detected that the server redirecting the request for this address in a way that will never complete.

It keeps telling me firefox has detected that the server redirecting the request for this address in a way that will never complete.

All Replies (1)

Many users have been having problems loading their "My Yahoo" page this weekend. You didn't mention the site, but it would be the same approach if it's a different site (just read its name instead of Yahoo).

(1) Remove your Yahoo cookies (save any pending work first). While viewing a page on the site (can be www.yahoo.com), try either:

  • right-click (or on Mac: Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar, click the ">" button, then More Information > "View Cookies"

In the dialog that opens, yahoo.com should be prefilled at the top so you can remove the site's cookies individually.

(2) Then try reloading My Yahoo using Ctrl+Shift+r to bypass previously cached copies of the page.

Success?

It didn't work for me the first time, so I logged in using the main page, then cleared cookies again, and it worked the second time.