Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 45 crash

  • 4 replies
  • 18 have this problem
  • 1 view
  • Last reply by spike95609

spike95609
spike95609
more options

Hello, I have had Firefox 44 installed and it has been working fine. This morning I downloaded the update to Firefox 45 and since then it has been crashing repeatedly. So far it's crashed while using gmail twice and Amazon once. I suspect it's to do with the Trusteer Rapport software I have installed for online banking, it's happened before. I immediately downloaded and installed the latest version but it hasn't had any effect. Any thoughts? Thanks, Mark

Hello, I have had Firefox 44 installed and it has been working fine. This morning I downloaded the update to Firefox 45 and since then it has been crashing repeatedly. So far it's crashed while using gmail twice and Amazon once. I suspect it's to do with the Trusteer Rapport software I have installed for online banking, it's happened before. I immediately downloaded and installed the latest version but it hasn't had any effect. Any thoughts? Thanks, Mark

Chosen solution

thank you for following up. unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

Read this answer in context 👍 0

All Replies (4)

philipp
philipp
  • Moderator
more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

spike95609
spike95609 Question owner
more options

Hello, Thanks for getting back to me. The last few I have are bp-017c8178-efae-4b58-9214-9fad72160309 bp-d79a7ca3-5c7d-4cb5-a40b-70cfc2160309 bp-a2825172-e644-45e9-a7f9-9bda02160309

philipp
philipp
  • Moderator
more options

Chosen Solution

thank you for following up. unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

spike95609
spike95609 Question owner
more options

Thanks, I was fairly sure it was that which was causing it as it's happened many times before. I updated the software this morning, so I'll drop them a line and take it from there. Thanks again for your help, Mark