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Firefox not updating properly, after updating firefox still show old version

  • 2 replies
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  • Last reply by James

fireuser45
fireuser45
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I am using firefox 42 with windows xp pro sp3 , When i am trying to update firefox through help>>About Firefox it download new version and after updating it says restart firefox when i click on restart button.

And after restarting When i again click on help>>About Firefox it still show the old version firefox 42. i try this many times but i still show same old version.

please tell me how to fix it. but tell the safe solution, because i don't want to delete my all cookies and bookmarks and firefox settings etc.

Waiting for your early reply.

Thanks

I am using firefox 42 with windows xp pro sp3 , When i am trying to update firefox through help>>About Firefox it download new version and after updating it says restart firefox when i click on restart button. And after restarting When i again click on help>>About Firefox it still show the old version firefox 42. i try this many times but i still show same old version. please tell me how to fix it. but tell the safe solution, because i don't want to delete my all cookies and bookmarks and firefox settings etc. Waiting for your early reply. Thanks

All Replies (2)

John99
John99
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Firefox should not lose data and bookmarks etc., but to be safe backup your Firefox profile and put it some where safe, your documents folder or the desktop are fine.

I have an XP and that updated ok. You may have security software interfering. Try installing the latest version using the full installer. That will be Fx45 now.

No need to delete or uninstall anything. Just install Fx45 over the top of your Fx42. Certainly do not use any third party un-installer.

James
James
  • Top 25 Contributor
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Actually since you have Windows XP you will get served 43.0.1 on mozilla.org as 43.0.2 and newer Firefox setups for Windows are signed now. You can then update to current Release from 43.0.1.

If you have WinXP SP3 and not SP2 then you can pick your language and download Firefox 45.0 from https://ftp.mozilla.org/pub/firefox/releases/45.0/win32/

Modified by James